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Frequent questions

Frequent questions

  • Is there an office for Bornmine customer service?

    We have a showroom in the municipality of San Pedro Garza García, where one of our experts will receive you.

  • Is an appointment required?

    It is necessary to schedule an appointment during available hours of attention with one of our experts to discuss the desired topic.



  • What are the accepted forms of payment?
    • VISA and MASTERCARD debit cards
    • Cash payments
    • Bank transfer
  • In what currency are our products expressed?

    The prices of our products are expressed in Mexican currency. MXN



  • How to order online?

  • How to know the status of the order?
    We will send you a confirmation email on the day of shipment with the order tracking information. You will be informed of the status of the transportation process at each step. In addition, you can access the shipping information using the link "Order status"


  • Guarantee of the central diamond
    We assure to deliver a piece to you in intact condition, but if it should happen the case that the central diamond detaches from the mounting or becomes loose, the piece will be inspected, if it is does not present any type of blow or physical damage, this includes scratches and gouges, the diamond setting is made free of charge, otherwise the client will have to pay for the service.
  • Gold guarantee
    If the piece at any time has some kind of manufacturing defect in the gold, the Bornmine guarantee covers 100%.
  • Maintenance of acquired jewelry

    Once the piece of jewelry is delivered, a piece maintenance is given to the client so that they can use it whenever they want. Once the gift maintenance has been used, the following desired maintenance must be paid.

  • Returns
    Bornmine guarantees your total satisfaction with our jewelry pieces. Otherwise, you can return or exchange the part within a period of 30 days after purchasing the part. The payment to be made by the customer is solely for the return shipping rates. It is important to take into account that, to be a candidate to return items, they must be in the conditions in which they were purchased, have all the product documentation and be sent within a period of no more than 30 days.


  • Coverage

    Bornmine has free shipping coverage nationwide.

  • Insured shipping

    Bornmine has a 100% insured shipment.

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